Tuesday, December 20, 2011

Using eBay Buyer Protection to Get Refund

After opening the eBay Buyer Protection case I continued to communicate with the eBay seller as suggested. The seller said that he is working towards getting me a refund:

“Dear I know you are worry about this. I am an honest person. I will ask for refund from my boss ok? But could you please close the case and tell me.”

I was definitely going to close the case unless I received my refund, so here is what I wrote back:

“My Friend,

Did you get the message from eBay about the case? Please show the message to your boss and on it the reasons why I have opened case saying he is selling illegal product. Then I think he will give me full refund. Other ideas we can discuss later. Thank you.”


The seller kept insisting that I close the eBay Buyer Protection case that I had opened against him:

“Hello, thanks for your information. I have applied to the boss again. He asks me to communicate with you. I want to refund you but the case affects me so could you please close it for me. Then I can refund you and I will beg the boss to allow. Is this ok?”

Seemed like I was getting caught in a lot of red taping since the seller was trying to put the blame on his boss for not giving me a refund. Or perhaps his authority really was limited. Meanwhile, I tried to find other options for how to solve this problem and sent the eBay seller the following proposal:

“Hi,

Okay I talked to somebody in USA who says he can try to fix the problem with the tablet for $50. So can you refund $50 only no need to give full refund and I keep tablet so I fix this problem and also you don't get bad eBay feedback? After you refund $50 no more problem and no more case, sale is final! Is this okay? Thank you my friend.”


The seller agreed to this proposal:

“Hello. I agree with your idea so thanks for your information and idea. Now we have asked the engineer. The model is WM8650, you know have different inches tablet pc but all of them using the chipset of WM8650.”

Even though the seller had agreed to refund my money I did not receive any refund during the following days. So I wrote back:

“I am waiting for the $50 refund to my PayPal. Please refund soon so I can close the eBay case against you. Thank you.”

I got a quick short reply from the seller saying “So please request 50USD to on eBay.” I was confused on how to request a refund through eBay so I asked the seller for some assistance:

“How do I request $50 refund on eBay? I have put a note on the eBay case that I agree that you can refund $50 and let me keep item. Is this okay? Also I want refund to go to my PayPal account, not any credit like store or eBay credit, so please make sure you give refund to my PayPal account that I used to make original payment. Thank you. Anything more you need me to do please be specific with fast response.”

Apparently there was something specific the seller needed me to do because he sent the following message indicating that he could send the money and but wanted to have everything on record.

“I will refund you 50USD. Hope we can solve this now and refund you to your PayPal please accept here on eBay case.”

After reading this message I realized that I could make adjustments to the eBay Buyer Protection case, such as the amount agreed upon for refund. I changed the refund amount on the eBay Buyer Protection case and soon got a refund of $50 credited to my PayPal account.

So you’d think since I purchased the WM8650 tablet for original price of $72 that I went in a loss of $22, right? On the contrary, I had ideas of how to turn this whole catastrophe into a profit! Read on to find out how I get more of my money back.

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Read full: An eBay Buyer’s True Story

Saturday, December 17, 2011

An eBay Buyer's True Story

Buying on eBay can be fun, challenging, and frustrating, all at the same time. Apart from finding and bidding on the right deals you also need to be very patient and persistent about making sure you get the product you want at the lowest price. My personal true story as an eBay buyer involves a certain WonderMedia WM8650 tablet purchase that is also sold under the name of SuperPad, ePad and Flytouch. If you’re not careful about your online purchases then eBay sellers can take advantage of you very easily, so read my story carefully to learn from my mistakes and also learn what to do to fix certain common issues when buying on eBay.

Real Deal Behind Fake Android Tablet on eBay
So here is what I was expecting to get when buying my WonderMedia WM8650 tablet and what I actually got. It seems that sellers can often throw words around like “Google Android” and “Android Market” in order to increase sales, despite such brandnames being heavily copyrighted.

Fake Android Market on WM8650 Tablet
The Android Market allows you to download more apps onto your tablet. These apps are essentially like software programs found on a Microsoft Windows or Apple iOS computer. Having a fake Android Market on your mobile device is a major limitation to what apps you can have on it.

Fixing Android Market on WM8650 Tablet
To be honest, I wasn’t entirely sure what I was doing here. I did manage to improve the version of the market on my Android tablet although I couldn't fix it completely.

Finding Out Which WM8650 Tablet Model You Have
This Became a major headache, because it turns out there are a bunch of different products being sold under the name of WonderMedia WM8650, ePad, Flytouch and SuperPad. I just wish I knew what I had!

WM8650 ROM Upload Fails All the Time says eBay Seller
I tried to upgrade the ROM on my Android tablet, which is sort of like the operating system on it. A few attempts succeeded, but it was strange how casually the eBay seller thought it was normal for ROM uploads to fail.

Getting Refund from eBay Seller for WM8650 Tablet
So yes, by now I wanted my money back, and all of it! This was turning out to be a waste of time and money.

Getting WM8650 Tablet Replaced
The seller’s offer for a free replacement did seem appealing. However, the main problem was he still couldn’t tell me exactly what he’d be sending me as a replacement (ie. the exact model name of the tablet).

Confusion About WM8650 Tablet Model Number
I wish the eBay seller knew what he was selling! The purchase may have worked out for me if I only knew what was being sent to me.

Getting eBay Seller to Refund All Money
I have to say it can be very hard to get all of your money back even if the item listed said full refund is offered.

Warning Seller About eBay Buyer Protection
Efforts had to be made to pressurize the seller into giving me my money back. However, eBay is initially very passive about helping its buyers in this matter.

Contacting eBay Buyer Protection
Truth is you don’t really “contact” anyone, at least not a live person. The eBay Buyer Protection program is mostly just an automated system and alternate mode of communication between buyer and seller.

Telling Seller About eBay Buyer Protection Case
Well I guess telling the seller did help in trying to have him take the matter more seriously. He was now dealing with an urgent problem, since the eBay Buyer Protection system does make everything more monitored with fixed deadlines, aiming towards a more systematic resolution.

Using eBay Buyer Protection to Get Refund
I did get a lot of my money back. There is a certain procedure that I had to follow to make sure everything goes on record, such as my acceptance of the refund amount.

Thursday, December 15, 2011

Telling Seller About eBay Buyer Protection Case

After contacting eBay Buyer Protection I contacted the eBay seller so he knew a case had been opened against him:

Dear friend,

You did not give me full refund within the deadline in fact you have not even responded in the past 3 days so now I have contacted eBay. They say we can solve the problem within 8 days (which can only be done if you send me full refund) otherwise they will do a review and make a decision. I have told them your Android is fake which means if they review the case they might ban you from eBay and delete your eBay account. So I think better for me and you that you send refund of $72.58 to my PayPal account nadeemalim@gmail.com quickly otherwise this problem will get more and more bad.

We can discuss more details and options later as much as you want but right now you must send me full refund first. So please do not waste more time and send me full refund before there are more bigger problems.

Thank you.


Perhaps realizing this problem was getting out of hand he tried to not take responsibility for it. Here is what he wrote back:

Dear,

I have asked the boss and tell him the situation but he agrees that we can refund you half then you do not need to send back and we can refund you full if you send back. So I am just a staff in (company name) I have to get the agreement of the boss. So really hope you can understand me. Tell me your idea.


Well, I had already told him my idea that I want a full refund. It seemed he was not willing to compromise, and neither was I. I reiterated my plan of action to the eBay seller, trying to keep my composure:

Dear Staff Friend,

So your boss is saying it is okay for me to give his company very bad eBay feedback? Did you tell him I have opened complain case with eBay Buyer Protection saying that he is selling pirated products and that if he does not give me full refund then eBay might delete his account?

My idea is you give me full refund otherwise bad for me and you and also bad for your boss and his company. If you want me to send tablet back to you then you have to refund me full sale price and return shipping, you are the one doing illegal things not me so I am not going to pay anything.


I have to admit, this seller had a thick skin! His counteroffers were still not acceptable for me though, and feeling that the eBay Buyer Protection case would favor me in trying to get a full refund I stood my ground firmly.

Read full: An eBay Buyer’s True Story

Saturday, December 10, 2011

Contacting eBay Buyer Protection

Unable to convince the seller to give me a full refund, I contacted eBay Buyer Protection. Here is my case summary:

Here's what just happened:
You opened an eBay Buyer Protection case for 7" Google Android 2.2 Tablet PC MID WM8650 800MHZ HDD 4GB WiFi G-Sensor Camera.

Here's what you need to do next:
Try to work things out with the seller. If you don't hear back by Oct 20, 2011, you can escalate this case to eBay Customer Support.

What you should know:
This case will automatically close on Nov 11, 2011 if the case is not escalated.

Details you've provided:
Problem: The item is not as described
You have already contacted the seller through eBay Messages
You paid on Sep 11, 2011
The item is fake
The seller has responded to you
The seller tried or is trying to help you with the problem
We can share your phone number with the seller.

Additional information:
"I have told the seller that the item is not as described. It has fake Google Android operating system I know this due to the following reasons: - The operating does not even allow the user to enter Google account information in the Account Settings. Obviously an operating system is not Google Android if you can't even enter your Google account in the settings. - The Android Market is fake. It has some Chinese apps and does not even have basic apps such as Skype, MSN and Yahoo messenger that can be found in the real Android Market. Other than that many other features can be easily discerned as fake. I told the seller about this problem almost immediately after receiving the item and told him I want a full refund. He said he will try to solve this problem for me but has not really done anything concrete in trying to do so. I have tried to work with the seller but now I feel he is wasting my time. I feel like I have been scammed with a pirated product. In fact I find it hard to believe that eBay is allowing this seller to sell pirated products. I am not willing to let even a cent of my money go to waste and I want a full refund. If the seller wants the item back he is going to have to pay me for return shipping first. Whatever his policies may be it does not justify him selling me a pirated product, which is illegal. However, as long as I get my money back I will not turn this into a legal issue against the seller or eBay. As I understand according to the eBay Buyer Protection I should get my full refund within 10 days. If this is not done I will report this matter to consumer protection agencies such as the Better Business Bureau (BBB). For now I trust you to handle the matter swiftly. To summarize, I want a full refund and I am not going to pay for return shipping because I have been sold a pirated product. I believe upholding the law is more important than upholding any policies made by the seller, and false advertising or being an accessory to it are criminal offenses. The least the seller and/or eBay can do is not have any payments incurred on the buyer. Thank you."

You asked for:
A full refund

Remember, you can always check the status of your case in the Resolution Center.”

After contacting eBay Buyer Protection I let the seller know that a case had been opened against him. I continued to communicate with the eBay seller and tried to convince him that he should give me all my money back otherwise he may have to suffer dire consequences.

<-- Previous post: Warning Seller About eBay Buyer Protection
Next post -->: Telling Seller About eBay Buyer Protection Case

Read full: An eBay Buyer’s True Story

Monday, December 5, 2011

Warning Seller About eBay Buyer Protection

Warning the eBay seller about eBay Buyer Protection was not a nice thing to do but it had to be done. So I tried to write as politely and clearly as possible, presenting the seller with an exact plan of action:

Hello my friend in China. :-)

I appreciate you trying to solve this problem for me. Here is my idea:

First you send me full refund of $72.58 to my PayPal account.

After that if you want me to return the item to you then you have to put $15 more in my same PayPal account for return shipping. After that I can return the item to you (I will try to return whole item including tablet, original box and accessories).

After that in future if I want a replacement I will do a new purchase. Because right now it is better for me to get a full refund since item was not as described in your ad listing.

So right now the idea is that you send me $72.58 to my PayPal account by end of coming Monday. Because if you don't give me full refund by end of Monday then I will contact eBay and they will help me get the refund, because there is a deadline of when I can contact eBay for Buyer Protection so I want to contact them on Tuesday if you don't give me the refund by end of Monday. So please you refund $72.58 to my PayPal account in 3 days, better for both of us if you do this so I get my money back and you do not get banned or bad feedback on eBay. Also I am NOT going to send you back the item right now first you refund all my money! So now first you send me full refund on PayPal then let me know okay?

Pay $72.58 to PayPal account before Tuesday October 11, 2011 or I report this problem to eBay and maybe they ban you.

Thank you. :-)


Well, that was as nice as I could be considering that I had been sold a fake/pirated Android tablet. Unfortunately the seller decided to share ideas of his own instead of complying with my plan of action by writing the following reply:

Hello, thanks for your kind reply. The address are correct it is an industrial area. Could we refund you when we receive the tablet pc?

If you send back cost a lot so how about you keeping it we can refund you half as an compensate.


The tablet was useless to me; I was not willing to settle for anything less than getting a full refund! So I contacted eBay in hopes to get my money back through the eBay Buyer Protection policy.

<-- Previous post: Getting eBay Seller to Refund All Money
Next post -->: Contacting eBay Buyer Protection

Read full: An eBay Buyer’s True Story

Thursday, December 1, 2011

Getting eBay Seller to Refund All Money

Realizing that I did not want to get a replacement for the tablet being sold as a WonderMedia WM8650, Flytouch, SuperPad and ePad I wrote to the eBay seller:

Listen, I know it is WM8650, I know it is 7 inches, and I know it is 4GB storage, but there are many tablets like that so what is the MODEL NUMBER? For example, it can be the BLY-706v1, APEX, WMS8125B Eken M009s, or some other model number. All of these have WM8650, 7 inches screen, and 4GB storage, so which one is the one you sent me or is it some other model number? Really when you sell something you should give model number this is basic information to know what you are selling. Maybe you can ask the manufacturer for exact model number.

Also I'd like you to pay me the return shipping now of $14. You can send it to my PayPal account. I will not be paying you anything more even when you send the replacement, not even for the shipping. You have to pay for all shipping. If you can do this then okay otherwise I will just use my eBay Buyer Protection to get all my money back and eBay might take action against your account as a bad eBay seller.

So it's not that difficult to understand: Tell me the exact model number, send me $14 on PayPal, and we still have a deal. Also your China address is very long and it did not map on Google Maps are you sure it is correct?


Here is the eBay seller’s reply:

Hello Friend,

Please be ease. I want to solve for you asap so could you send back for your refund or replacement? I have given you the address. Tell me your idea.


The last line was kind of interesting. Tell him my idea? He seemed to ask me this question a lot, especially right after I had told him my ideas! I guess I could try to lay out a specific plan of action so he could understand that I wanted to get things done and have this matter resolved as soon as possible rather than just share ideas with him.

I read up on the eBay Buyer Protection policies and felt that I could utilize this eBay service to my advantage. The protection policy was going to expire 45 days after the date of purchase so I felt that I should use this service while I am still eligible for it. From what I understood, if a matter is not resolved between a buyer and seller on eBay and the buyer reports this to eBay Buyer Protection then eBay may issue a full refund including original shipping cost to the buyer. I figured that I should try to get my money back one way or another, so I gave the seller a fair warning by explaining my “idea” in detail in the next message.

<-- Previous post: Confusion About WM8650 Model Number
Next post -->: Warning Seller About eBay Buyer Protection

Read full: An eBay Buyer’s True Story