Friday, November 25, 2011

Confusion About WM8650 Tablet Model Number

As I had explained earlier, it was critical for me to know which model WM8650 tablet I had so I could try to upgrade the ROM or OS (operating system) to Uberoid. Unlike other WonderMedia WM8650, SuperPad, ePad and Flytouch tablets, this one had nothing written on the manual, packaging or on the tablet itself. So I wrote to the eBay seller:

Hi. If you check on eBay/forums you will see there are more than 10 different types of tablets all using the WM8650 and they all have different model numbers. Sometimes they will have the model number on the box, or on the manual, or back of tablet, but yours don't. So you should tell me the exact tablet model number, not just WM8650, just like you can not call all laptops "pentium" you have to know the model number like Compaq n610, Lenovo Thinkcentre, etc. Just ask the manufacturer for exact model number or closest match it should not be so hard in fact you should be providing this information to every buyer.

Yes, please refund the return shipping fee of $14 and also confirm your full shipping address. Can you send return shipping fee now? Also, you took more than a week to reply to me this time, so please reply more quickly within 1-2 days to show good customer service. This tablet is just lying in my room in the box I am not using it and want to send it back to you as soon as possible so please reply quickly. Thanks.


Now the next response I got from the eBay seller, it almost made me laugh!

Hello,

Oh thanks for your remind. We have several type of WM8650. This is the 7 INCHES and we also have the 8 inches and they are different storage.

And you want to send back to me we refund you the shipping postage but when we resend you again who pays for the shipping fee? If you willing, please return it for a replacement. Please don’t forget to mark your ebay ID, and item number on a stick to returned package so that we can check the information quickly and process replacement. Please return it to the following address…
” (seller provided a very long and odd Chinese address that did not map to even any near degree of accuracy on Google Maps).

So at this point I felt I was dealing with someone who either thought that I was stupid or really didn’t know even the basics of the product that he had sold to me. I decided it is better to just get my money back than trying to get a replacement and still not knowing what product I had. I wrote to the eBay seller about the actions that I could take to get my money back, including a direct refund as well as contacting eBay regarding the eBay Buyer Protection service in case the seller does not collaborate.

<-- Previous post: Getting WM8650 Tablet Replaced
Next post -->: Getting eBay Seller to Refund All Money

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Sunday, November 20, 2011

Getting WM8650 Tablet Replaced

After more than a week without response from the eBay seller I wrote to him again, this time proposing that perhaps he’d be more open to replacing the WonderMedia WM8650 tablet instead of issuing me a full refund (although I’m not sure why I did this since the product he was selling was not what I wanted anyway):

Hi. It has been some days and you have not responded. Can you help me fix it or not? If yes great if not then I have a new offer for you:

You can replace this tablet with a new one. This way you will only have to refund $14 for return shipping and you can keep my original payment of $72.58. So you will still keep most of my money. I will only send back the tablet (not original box and accessories) and you can also send me only the tablet (without original box and accessories) that way it will cost less to ship. You must send me new and tested tablet, ok? So what do you think, does this sound good? 2 things (free and easy) you must agree to though before we do replacement:

1. You must tell me the exact model number of this tablet. Not just general like "flytouch" or "wm8650" I mean exact model number, because even the fake android tablets like this one have a model number and I want to accurately know exactly what I am buying before you send it this time.

2. Please try to send download link for the original rom file (that can be booted from sd card). After I receive the new tablet I am going to upgrade it with uberoid, because that is a much better rom. In case upgrade does not work I might have to put original rom on it again.

Please try to do both these things because it will help us both because then I can fix the tablet more easily if something goes wrong. So do you want to do replacement/exchange of only tablet (without original box and accessories) so you can only refund $14 return shipping and keep rest of my payment? If so please tell me the information I asked for and also confirm your shipping address. Thank you I hope this is good solution for both of us! Also please try to reply more quickly this time.


Here is the eBay seller’s response:

Dear friend,

You can check all the tablet on eBay. This item is WM8650 the motherboard is WM8650. We name all the tablet according to the motherboard and you say you send back just the tablet it is ok but make sure the tablet wraps well so it will not be damaged. About the shipping postage we will send to you again after we receive it for free and should I pay for the postage you send back to me?


Oh great, here we go again, this guy did not even know what model tablet he was selling! Was it even a real WonderMedia WM8650, Flytouch, ePad or Superpad (these are all names the seller tried to use in the product description)? I mean I could’ve tried to fix it myself if only I knew what I was fixing. Other messages followed in trying to clear up this silly confusion.

<-- Previous post: Getting Refund from eBay Seller for WM8650 Tablet
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Tuesday, November 15, 2011

Getting Refund from eBay Seller for WM8650 Tablet

I sent a message to the eBay seller asking him for a full money back refund for the WonderMedia WM8650 tablet (aka ePad, SuperPad, Flytouch) that he had sold to me with the fake Android 2.2 operating system:

Hi. Now it is not even powering on just the color of power light changes the screen doesn't turn on. Please confirm your shipping address I want to return this item and get my full money back. The item is not in original condition I tried to use it and it just stopped working, but I have not opened it or anything all the hardware is still in original condition maybe some problem with the software. So since item was not as described I can give you 2 options:

Option 1: I return the item and you give me full refund including the cost for return shipping. Refund will be $86 ($72 sale price + $14 for return shipping).

Option 2: You can only refund me sale price or do something else, but then I will leave negative eBay feedback for you saying "item was not as described." I'm sorry but this is the truth! Only way to stop my negative feedback is to give me $86 refund so I know you have not wasted my money.

Please reply soon with your shipping address so I can return the item quickly. Thank you.


The next reply from the eBay seller actually made me happy, because I thought at least I’d get my money back:

Hi, I got your idea but could you take a video of you using the tablet PC? If it is really bad we can accept your idea, we can refund you the price+shipping fee when we get the item.

Is this ok? Really hope we can solve for you very soon and if you have the telephone I can call you. Keep me informed.


I provided the seller with my telephone number, but little did I know that he would disappear for over a week!

<-- Previous post: WM8650 ROM Upload “Fails All the Time” says eBay Seller
Next post -->: Getting WM8650 Tablet Replaced

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Thursday, November 10, 2011

WM8650 ROM Upload "Fails All the Time" Says eBay Seller

In the hopes that I could upgrade the operating system (also known as ROM or OS) to Uberoid on my Wondermedia WM8650 tablet I had written a message to the eBay seller:

Okay, I will try to work with you and solve this problem. If you can give me the product's exact model number and a download link to create a bootable SD card for reinstalling the operating system then it might work. Yes I have gone to the Market but it is fake, I need the real one. The whole operating system is fake I will probably have to upgrade the operating system eventually to Uberoid or Rudroid to get the real Market, if you can give me a link to upgrade that would be excellent.

In a nutshell, I could solve the problem myself if only this eBay seller would tell me the model number of the WonderMedia WM8650 tablet that he had sold to me (or Superpad, Flytouch, ePad, or whatever else he wanted to call it). Here is the response that I got from the seller:

Thanks for you. We are trying to upload it because it is so large it fails all the time but we are trying to do all the time. Do not worry.

So basically the seller was telling me to continue waiting. I was surprised that he or the manufacturer did not already have an active download link that they could just refer me to. Meanwhile I continued my own tinkering with the tablet’s software, and in the middle something happened which started to make the touchscreen act bizarre (I thought it was phantom clicking or perhaps a virus or online invasion, but now I realize most likely it was a problem with the script in the OS that does not match with the type of touchscreen chip code that these tablets have). Eventually the WonderMedia WM8650 tablet got totally bricked and the screen would not come on. I told the eBay seller about this and tried giving him some options to resolve issues in my next message.

<-- Previous post: Finding Out Which WM8650 Tablet Model You Have
Next post -->: Getting Refund from eBay Seller for WM8650 Tablet

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Saturday, November 5, 2011

Finding Out Which WM8650 Tablet Model You Have

While waiting for the eBay seller to contact the manufacturer and write back to me I began doing my own research on the WonderMedia WM8650 tablet which some sellers also try to sell as Flytouch, Superpad or ePad. Turns out that there are a whole bunch of different tablets being sold with the Via or WonderMedia WM8650 processor. Calling a tablet a “WM8650” is like calling a laptop a “Pentium” (while the information is accurate it is hardly specific). Here are all the different tablet model numbers I found that use the WM8650 processor:

E16 5cun1603, M009s, WinPad-C07, EPAD GW-70, MIDV7, M010s, TomTec, M009D, E18 7cun1603, MID V7, Maylong M-250, Intertoys NL, Fview, MID-703, MID-710, ILC PC Tab701, KLD-MID701, ViaPad M7, M010s, Via WM8650, M768A, Leader V70, M70007T, EPAD GW-707, MID-E18, ATF3416-7, BLY-706v1, APEX, WMS8125B Eken M009s, W0702 V80 KD EPAD, CEM8650702, MID-721, BLY-706v3, M009D, Xiron, IMITO Im7, Bart Smith, M003s, Innovatek MID, M012s, BLY-806, M80003W, PC-802, MID M806S, ED99 8cum1603, ED99 8cun8900, Ricatech RATAB, and M013S.

Phew, what a long list! Now if you are trying to find out which WM8650 tablet you have, here is a “chart” that has different WonderMedia WM8650 tablet model names arranged by features such as screen size (7”, 8”, 9.7” and 10.1”), power LED color (green or blue), Vibration capability, and 2-point touch capability.

5-INCH MODELS:

E16 5cun1603 – 5” screen (pretty much only model in market with that screen size).

7-INCH MODELS:

M009s, WinPad-C07, EPAD GW-70, MIDV7 (w/ blue LED) – 7” screen, blue or green LED, not vibrate, no 2-point touch. Also if it has green headphone port it is probably one of these models since the others only have black audio ports (these models can have green OR black).
M010s – 7” screen, blue LED, does not vibrate or have 2-point touch.
Tomtec (new version), M009D – 7” screen, green LED, vibrates but no 2-point touch.
E18 7cum1603 – 7” screen, blue LED, vibrates and has 2-point touch.
M009s, MID V7 (w/ green LED), Maylong M-250, Intertoys NL, Fview, Tomtec (old version), MID-703, MID-710, ILC PC Tab701, KLD-MID701, ViaPad M7, M010s, Via WM8650, M768A, Leader V70, M70007T, EPAD GW-707, MID-E18, ATF3416-7, CEM8650702, MID-721, BLY-706v3, Xiron, IMITO Im7, Bart Smith, TomTec – All of these have 7” screen, Green LED, and they vibrate as well as are 2-point touch capable.
BLY-706v1, APEX, WMS8125B Eken M009s, W0702 V80 KT EPAD – These all have 7” screen and green LED and are 2-point touch capable but do NOT vibrate.

8-INCH MODELS:

M003s, Innovatek MID 8, M012s 8”, Via WM8650 8”, BLY-806 8” – 8” screen, blue LED, does not vibrate or have 2-point touch.
M80003W, PC-802 – 8” screen, green LED, 2-point touch but no vibration.
MID M806S – 8” screen, green LED, has 2-point touch and can vibrate.

There are some other 8” screen models that have discrepancies in features, such as ED99 8cun1603 and ED99 8cun8900.

9.7-INCH MODELS:

M008S – Pretty much the only model with that screen size using the WonderMedia WM8650 chip unless newer models have come out. This model has blue LED, 2-point touch but does not vibrate.

10-INCH MODELS:

These deviate in features but include the Ricatech RATAB and largest-sized TomTec.

10.1-INCH MODELS:

M013S – This model has blue LED, 2-point touch but does not vibrate.

Furthermore, some other blogs and forums have instructions and download links for installing a new operating system on it called Uberoid (in mobile technology the operating system or OS is also sometimes called the ROM). Uberoid is basically a fake hybrid version of Android 2.2 (Froyo) and Android 3 (Honeycomb). Also if you have an Android tablet that has features common with many other tablets this may not be such a big problem because the ROMs for them are often common too (ie. you may be able to use the same ROM on all of them). Perhaps this was the solution to my problem? Maybe I could upgrade my WM8650 tablet to the Uberoid operating system, which would hopefully be better than the Chinese preinstalled ROM? I continued my research and in the meantime also got the next message from the eBay seller.

<-- Previous post: Fixing Android Market on WM8650 Tablet
Next post -->: WM8650 ROM Upload “Fails All the Time” says eBay Seller

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Tuesday, November 1, 2011

Fixing Android Market on WM8650 Tablet

The seller was under the incorrect impression that the WonderMedia WM8650 tablet (aka Flytouch, Superpad, ePad) had the real Android Market. In truth this was a Chinese apps market and in my view calling it an Android Market was an act of piracy and misleading the buyer. I wrote to the eBay seller trying to explain what he was selling and wondered if he had a solution:

Hi,

Well, this is a fake/pirated product. It does not have the REAL Android 2.2 lots of things are missing (original operating system is missing). Also the Android Market is FAKE it does not have apps I want that are in the REAL Android Market. If I say I will give you a Seiko watch, then give you a fake watch even if I write on it it is Seiko, how will you feel? Same way you said you will give me Android Tablet PC, it is not that, and you saying it is doesn't make it the real thing.

For the time being if you can give me the exact model name of this product I can try to fix it (it does not seem to be the model names you put in the item title). If you have a way I can COMPLETELY ERASE/FORMAT the product operating system and data and then put a better compatible ROM or operating system, then I can try to make it work, although still this product is not what you described. Now it has lots of bugs so I will have to reinstall operating system from total blank. Please send specific links for downloads/instructions if you can tell how to do this, otherwise I will have to dispute further. Thank you.


Once again I immediately got the “Seller is out of office” auto response on eBay messages page. When the seller replied later on his response was somewhat a general customer service type response with no clear steps that I could follow to solve this problem:

Hi friend,

Please do not worry we will solve this for you asap and we have asked the manufacturer to upload the software to the website so we will give you the link asap.

The android market surely you can upload a lot of things so have you enter into it?


The good news was that the eBay seller was going to contact the manufacturer on my behalf, so there was a chance that the manufacturer would understand my problem. The bad news was that the seller was still trying to justify the preinstalled Chinese apps market as being a legitimate version or suitable alternate to the genuine Android Market! So in my next email I showed some patience and told the seller that I will try to work with him, hoping that the manufacturer could help me out.

<-- Previous post: Fake Android Market on WM8650 Tablet
Next post -->: Finding Out Which WM8650 Tablet Model You Have

Read full: An eBay Buyer’s True Story